Communication - Deeper than Words 
How to Improve Your Skills

Mary E. Schmidt, ABOC, CPO

Course Description:

Sometimes what you do means even more than what you say.  We will focus on non-verbal communication and illustrate how your actions can impact the patient, co-workers and doctors within the practice.

 

Learning Objective:

After completing this course, attendees will:

Learn what to do in stressful situations 

Understand how their behavior impacts others

Learn where they can improve

Know how to have a positive impact

Have the abilities to help others improve

Improve patient care

Be able to prevent problems

 

Needs Assessment:

All staff members who need to improve their communication skills.

Audience: Paraoptometric; Optician

Length of Workshop: 2 hours

Approved CE: AOA,