Customer Service - The 10 Absolutes

Mary E. Schmidt, ABOC, CPO

  

Course Description:

This course is designed to set a baseline for performance expectation for new paraoptometrics.  It will create a sense of responsibility and responsiveness to the needs   of patients and the practice.  Each attendee will learn how to exceed the expectation of patients and how to prevent problem situations.  The goal of this workshop is to improve patient relations and increase professionalism and pride in staff members.

 

Learning Objective:

After completion of this course attendees will:

Be more confident in communicating information to patients

Increase their level of professionalism

Better understand their role in patient retention and practice growth

Improve their problem solving

Resolve and prevent conflicts with patients

 

Needs Assessment:

New staff members who need to set a baseline performance expectation.  Experienced staff needing to refresh their skills.

Length of workshop: 1 hour

Audience: Paraoptometric – Optician

Approved CE: ABO, AOA