Troubleshooting - Fix it Once - Fix it Right

Mary E. Schmidt, ABOC, CPO

Course Description:

Where do you begin when a patient arrives with a complaint about his or her glasses? What’s your first step? Do you search for someone else to solve the problem? Do you get a feeling of panic? Have you acted without really thinking everything through? This course will help you increase your ability to analyze and assess each problem and determine the appropriate action to reach a solution.

Learning Objective:

After completing this course, attendees will be:

Better prepared to systematically work through problems

Troubleshoot with a plan of action and a goal

Learn to walk through all options prior to taking that first step

 

Needs Assessment:

All staff members willing to increase their troubleshooting and problem-solving skills. 

Length of Workshop: 1 Hour

Audience:  Paraoptometric; Optician

Approved CE:  AOA