Building Patient Loyalty  

Mary E. Schmidt, ABOC, CPO

 

Course Description:

In today’s competitive environment, it’s simply isn’t enough to exceed the expectations of patients.  You have to OVER-EXCEED.  The workshop is designed to help you create a patient for life!

 

Learning Objective

After completing this course, attendees will:

Learn what motivates patient

Understand your role in patient retention and practice growth

Follow a checklist to evaluate your practice strengths and weaknesses

Be pro-active in problem solving

Cultivation of customer relationships will be addressed in detail

 

Needs Assessment:

           New staff members who need to set a baseline performance expectation.

           Experienced staff needing to refresh their skills.

 

Length of program: 2 hours – on line

 

Audience: Paraoptometric – Optician

      

Approved CE: ABO, AOA