Must Have Customer Service

Skills for Employees

Mary E. Schmidt, ABOC, CPO

 

Course Description:

This course is designed as a self-evaluation and development program. Each attendee will receive a breakout of skills they must possess or improve, to fully deliver the customer service needed in our current marketplace. 

 

Learning Objective:

After completing the course, each attendee will:

Have the ability to self-evaluate their customer service skills

Learn to compensate for their weaknesses

Walk through a checklist to improve their performance

 

Needs Assessment:

            New staff members who need to set a baseline performance expectation.

            Experienced staff needing to refresh their skills.

 

Length of program:  1 hour - on line

 

Audience: Paraoptometric, Optician

         

Approved CE: ABO, AOA