Selling Skills 

To Speak or Not to Speak

Mary E. Schmidt, ABOC, CPO

 

Course Description:

Knowing what to say and when to say it is key in the selling process.  Do you stumble with your words?  Do you find yourself at a loss when trying to explain products or services?  This course will help you increase your ability to explain products and services provided by your practice.  Patient will be more confident in their decision making because you’ve educated them.

 

Learning Objective:

After completing this course attendees will:

Have increased knowledge about products and services

Have the ability to explain them to patient

Communicate patient options with clarity and efficiency

Needs Assessment:

All staff members willing to improve their patient communication techniques and increase practice profits.

           

Length of program: 1 hour – on line

 

Audience: Paraoptometrics, Opticians, Managers

            

 Approved CE: ABO, AOA