Telephone Techniques and Shoppers

The Survival Guide

Mary E. Schmidt, ABOC, CPO

Course Description:

 
One of the most powerful tools for practice growth is at arm’s length:  Its the telephone.  Learn how to maximize your ability to use this important instrument to explain your services, discuss quality products and demonstrate what makes your practice unique.  We provide scripts for effective communication of services, optical products and fees.

Learning Objective:

After completing of this course, attendees will:

Better understand the importance of the phone

Learn their role in maximizing its effectiveness

Have more confidence communicating your services and products with callers

Know how to set performance standards

Have the ability to put training systems in place for others

Grow the practice

 

Needs Assessment:

Any staff member new to the practice or experienced staff wishing to improve their skills.

Length of workshop: 2 hours

Audience: Paraoptometrics

Approved CE:  AOA