• Topics

• 10 Ways to Lose a Patient

• 23 Life Skills Every Employee Should Know Have Skills

• Anatomy of the Eye - Its Parts and How They Function

• Benchmarks and Strategies to Improve Your Practice Performance

• Building Patient Loyalty - How to Over-Deliver Service

• Cherishing Change - Allowing Everyone to Soar

• Communication Skills - Deeper Than Words

• CPOA Review

• Customer Service – Top 10 Absolutes

• Customer Service - The Absolute Don'ts

• Customer Service – The Must Have Skills

• Dealing with Difficult People - How to Prevent Problems

• Frame Adjusting - The Basics

• Frame Adjusting – The Devil Is In The Details

• Frame Inventory - Managing the Practice Profit Center

• Frame Selection & Styling- Choosing the Best Frame for Each Face

• Frame Styling - Choosing What's RIGHT

• Growing Your Practice Who Can Make That Happen?

• "I Object!" - Overcoming Patient Objections

• Insurance Isn’t Everything

• Leadership - 8 Steps That Will Elevate Your Team

• Leadership - Absolutes

• Leadership - Delegation – How to Work SMARTER

• Leadership - Expanding Your Team - How to Find the Right Fit

• Leadership - Hiring The Most Important Decision You’ll Ever Make

• Leadership - How to Hire the RIGHT People

• leadership - Interview Questions - The Best Interview Questions to Ask and Why

• Leadership - Motivating Staff - Now More Important Than Ever A Step by Step Guide

• Leadership - Moving from Team Player to Team Leader

• Leadership - North, South, East or West - Which Employee is the Best?

• Leadership - Practice Growth and Survival Through Leadership

• Leadership - Purpose of a Leader

• Leadership - Staff Development - Hire, Train, Retain

• Leadership - Top 10 Traits of a Great Leader

• Leadership - 10 Things Great Leaders Do Every Day

• Lens Materials, Types & Treatments - Take Out the Guesswork

• Making Work Fun - Makes Your Practice Grow

• Optical Crosses – I Don’t Get It

• Optics – The Fundamentals

• Prism – You Do It…

• Professionalism - How to Be Your Best

• Professionalism and Certification - More Than Just a Job

• Roundtable Discussion - Get all your Questions Answered

• Selling Skills – How to Educate and Communicate

• Selling Skills - To Speak or Not to Speak

• Team Building - More Than Just Getting Along

• Team Building – We CAN Do It!

• Team Building - What You Need to Build a Strong Team

• Telephone Techniques - 19 Must Have Skills for Staff

• Telephone Techniques and Shoppers – The Survival Guide

• Telephone Triage - Emergency or Urgency? How Do You Respond?

• Time Management – As Time Goes By

• Time Management - How to Prioritize Your Day

• Troubleshooting - Fix it Once - Fix it Right

• What’s in My Eye?

• Words Matter - Choose Wisely