Professionalism - Be the Best at Your Job

Mary E. Schmidt, ABOC, CPO

Course Description:

After completion of this course, attendees will: Be more confident in communicating information to patients and Increase their level of professionalism. Learn how to exceed the expectation of patients. Be able to prevent problem situations. Better understand their role in patient retention and practice growth.  

 

Learning Objective:

After completing this course, each attendee will: 

Have the ability to self-evaluate their interpersonal skills 

Learn how to communicate more effectively

Understand how their behavior impacts others

Walk through a checklist to improve their performance

 

Needs Assessment:

New staff members who need to set a baseline performance expectation. Experienced staff needing to refresh their skills.

Length of workshop: 1 Hour

Audience: All staff

Approved CE:  AOA