"I Object!" - Overcoming Patient Objections
Overcoming Patient's Objections
Mary E. Schmidt, ABOC, CPO
These days, it’s hard to argue with frugality. Sometimes, however, quality should win out over price. And proper eye care should fall in the “quality” category. This course will prepare your staff to help patients recognize how to make educated decisions based on a greater understanding of what they are getting for what they are paying. It will also allow you to respond effectively when a patient objects about the price of products or services. After you learn these skills, they will walk away from your practice feeling as though they know more about the importance of quality and eye care. And they will.
After completing this course, attendees will:
Increase practice profits
Improve multiple pair sales
Have a greater ability to understand patients
Learn to direct the information to what will stimulate a sale
Increase their knowledge about products and services
Improve their ability to explain products and services
All staff members willing to improve their patient communication techniques and increase practice profits.
Audience: Paraoptometric, Optician
Length of Workshop: 2 hours
Approved CE: ABO, AOA