Customer Service - Don'ts - 1 hour

Customer Service - The Absolute Dont’s

Mary E. Schmidt, ABOC, CPO


Course Description:

This course is designed to help staff understand how to prevent problem situations. It will create an awareness of where they the problem begins and new and different techniques for prevention. Each  attendee will learn how to evaluated themselves and communicate more effectively with patients. The goal of this workshop is to improve patient relations and increase professionalism and pride in staff members.


Learning Objective:

After completion of this course, attendees will:

Prevent problems

Improve communication skills

Be more confident in communicating information to patient

Increase their level of professionalism

Better understand their role in patient retention and practice growth

Improve their conflict resolution skills


Needs Assessment:

            New staff members who need to set a baseline performance expectation.

            Experienced staff needing to refresh their skills.

Length of program:  1 hour – on line


Audience:  Paraoptometric, Optician


Approved CE: ABO, AOA