Telephone Techniques and Shoppers – The Survival Guide
Telephone Techniques and Shoppers
The Survival Guide
Mary E. Schmidt, ABOC, CPO
One of the most powerful tools for practice growth is at arm’s length: Its the telephone. Learn how to maximize your ability to use this important instrument to explain your services, discuss quality products and demonstrate what makes your practice unique. We provide scripts for effective communication of services, optical products and fees.
After completing of this course, attendees will:
Better understand the importance of the phone
Learn their role in maximizing its effectiveness
Have more confidence communicating your services and products with callers
Know how to set performance standards
Have the ability to put training systems in place for others
Grow the practice
Any staff member new to the practice or experienced staff wishing to improve their skills.
Length of workshop: 2 hours
Approved CE: ABO, AOA