Building Patient Loyalty - 2 hours
Building Patient Loyalty
Mary E. Schmidt, ABOC, CPO
In today’s competitive environment, it’s simply isn’t enough to exceed the expectations of patients. You have to OVER-EXCEED. The workshop is designed to help you create a patient for life!
After completing this course, attendees will:
Learn what motivates patient
Understand your role in patient retention and practice growth
Follow a checklist to evaluate your practice strengths and weaknesses
Be pro-active in problem solving
Cultivation of customer relationships will be addressed in detail
New staff members who need to set a baseline performance expectation.
Experienced staff needing to refresh their skills.
Length of program: 2 hours – on line
Audience: Paraoptometric – Optician
Approved CE: ABO, AOA