Customer Service - Must Have Skills for Staff - 1 hour

 Must Have Customer Service

Skills for Employees

Mary E. Schmidt, ABOC, CPO


Course Description:

This course is designed as a self-evaluation and development program. Each attendee will receive a breakout of skills they must possess or improve, to fully deliver the customer service needed in our current marketplace. 


Learning Objective:

After completing the course, each attendee will:

Have the ability to self-evaluate their customer service skills

Learn to compensate for their weaknesses

Walk through a checklist to improve their performance


Needs Assessment:

            New staff members who need to set a baseline performance expectation.

            Experienced staff needing to refresh their skills.


Length of program:  1 hour - on line


Audience: Paraoptometric, Optician


Approved CE: ABO, AOA